T&Cs / Shop Policies

Welcome to the general terms and conditions of sale for Valeur Couture!
These are the conditions under which we operate and are able to fulfill your orders; please read them carefully before placing your order.
By placing an order with us, you agree to the policies set out below. Please do not hesitate to contact us if you have any questions before placing an order, as, usually, no arrangements can be made after the order has been placed.

These terms are subject to change without notice. The changes will apply to any subsequent order received.

1. PRODUCT
Every effort has been made to represent all products as accurately as possible. All sizes and measurements are as precise as possible (see the size guide for more details) and the greatest care has been taken to ensure that all product details, descriptions, and prices appearing on the site are accurate at the time the relevant information was entered into the system.

2. PRICES AND PROMOS
2.1. PRICES
Prices include all taxes.
You will be billed in euros.
Prices may change without notice.
2.2. PROMO CODES
Unless otherwise stated, codes do not apply to already discounted items, custom-made items, shipping, or any other services, but only to full-priced items during the code's validity period.
Only one code can be used per order.
Codes cannot be applied to orders placed prior to the code's validity or exchanged, even partially, for cash.
To apply a code, it must be entered at checkout before confirming your order.

3. ORDER
We reserve the right to refuse an order partially or completely. Non-acceptance of an order may, for example, result from one of the following factors:
* The ordered product cannot be manufactured.
* Inability to obtain payment authorization
* Identification of an error in the product information, including price or promotion
Once your order has been placed and confirmed, you will no longer be able to make any changes, so please ensure everything is correct before clicking the confirm button.
Ensure that the delivery address you provide with your order is correct and complete. Neither replacement of your order nor its reshipment can be offered in the event of an erroneous or incomplete address. It will have to be reshipped at your expense.

4. PAYMENT
We accept payments via Paypal and the credit cards they support.

5. DELIVERY
We ship worldwide from Belgium using postal services, Mondial Relay, or UPS.
Orders are sewn and shipped within 1-2 weeks of receiving your payment. Each order is shipped as soon as possible. Once an order is sent, an email will be sent to you with tracking details.
All orders are shipped with a tracking number.
5.1 SHIPPING ADDRESS
Ensure that the delivery address you provide with your order is correct and complete. Neither replacement of your order nor its reshipment can be offered in the event of an erroneous or incomplete address. It will then have to be reshipped at your expense.
If you choose delivery to a relay point, the relay point closest to you will be automatically selected. To receive your order at a specific relay point, you must communicate the relay point of your choice by email before it is shipped.
5.2 CLAIMS
If your order is late, please let us know within 30 days of shipment and we will do our best to help you.
We make every effort to secure your shipment during transit. If there is damage or loss during transport, you must address us as soon as possible so that we can file a complaint with the carrier. We are not responsible for delays that occur once the order is marked as shipped, but we will do our best to minimize any inconvenience, so never hesitate to contact us.
5.3 PRICES
Prices vary depending on your location, the size of your order, and the carrier.
Occasionally, shipping is cheaper than expected. You will be refunded the difference if it is greater than €0.50.
5.4 TAXES AND CUSTOMS FEES
Any additional taxes or import duties are the responsibility of the buyer and have not been included in the shipping costs.

6. RETURNS AND CANCELLATION
6.1 GENERAL POLICY
You may return your order within 14 days of receipt in exchange for a store credit. We do not offer refunds. Returns of cut items (such as fabrics) are never accepted.
Shipping costs are never refunded.
Returned items must be unworn, unused, unwashed, and have all tags attached. Non-resalable items will be refused and returned to you at your expense.
Unfortunately, we are unable to accept free returns from countries outside the EU, as we must pay customs duties on every shipment coming from outside the EU. Therefore, if you are outside the EU and wish to make a return, please contact us before returning anything for further details.
6.2 CANCELLATION RIGHTS FOR EUROPEAN CONSUMERS
The 14-day cancellation right for online purchases by European consumers generally does not apply to our products, as these are cut and made to order and/or custom-made.
However, if you are dissatisfied with your order, contact us by writing an email to bonjour[at]valeurcouture[dot]com within 14 days of receiving your order to arrange an exchange.

7. DEFECTIVE ITEMS
In the rare event that an item received is defective, please contact bonjour[at]valeurcouture[dot]com within one week of receiving your order and we will be happy to replace it whenever possible, provided the defective item is unworn, unused, unwashed, and carries all tags.